Refund policy

Refund / Exchange Policy

We offer refunds or exchanges of misprinted/damaged/defective items within 30 days of receiving your item.

To be eligible for a refund or exchange, you must contact us within 30 days of receiving your item and your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if misprinted/defective/damaged or if you have received the wrong item. We will evaluate the issue and take care of that for you, if approved, for replacement or refund.

To start a refund or exchange, you can contact us at aconcaguan@outlook.com. You may keep or donate faulty items.

Lost in transit? You must submit a claim with us in order for reshipment.

Unfortunately, we cannot accept returns on any items. Thank you for your understanding.

 Refunds

We will notify you once we’ve received and inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post any refunds accepted.

You can always contact us for any return questions at aconcaguan@outlook.com. We are happy to help!